FAQ
What condition is this product?
Most of our products are all secondhand (used books, thrifted clothing etc.) and listed in $AUD. Our product descriptions and images are fairly detailed (that include notes of wear and age) but if you require further information on a product, that's available on request.
Can you find a book for me?
Yes! This is a favourite thing to do for us. Contact us or message on Instagram if there is any book, movie; anything that you want us to keep an eye out for.
Do you accept books?
Yes, if you have some books (rare, batches, bundles etc.) or any similar products that we provide please contact via email or form with information.
Are your prices negotiable?
Our prices are firm and reasonable. Our products are priced accordingly and we reject the flipping/re-selling approach as well as the major corporations profit mentality. PERSONalia does hold regular bimonthly sales so look out for those storewide sales.
All our products are carefully assessed but we cannot 100% guarantee things like DVDs (various regions, disc type) and vintage clothing (varying fits, brands, materials etc.).
Shipping & Returns:
How often do you ship?
Usually shipping occurs once or twice a week. Shipping starts at a flat fee for Standard and Express with the exception of bigger/more items.
If you order contains more than 1KG worth of products, shipping increases accordingly.
However if you live within 10-15km from Adelaide CBD, drop offs are an option.
Unfortunately, there is no international shipping available at this time.
What packaging do you use?
The orders are wrapped and protected within a satchel/box. All our products are carefully packaged and include some free gifts (stickers, bookmarks etc.). To encourage recycling, there may be re-usage of clean packing satchels, bubble wrap and shipping materials.
Do you offer returns?
Returns are accepted within 7 days of you receiving your order. A return is only offered if item is not as described. Please be mindful of the descriptions and photos of the items your purchasing.
Return shipping costs are the responsibility of the buyer unless the item was incorrectly listed. If an item is damaged or lost in transit, this is the responsibility of the shipping company. We can provide assistance with courier claims.
We do not accept returns for change of mind or wrong size.